Refund policy

Lipsley – Return & Refund Policy

Thank you for shopping with Lipsley! We want you to be delighted with your purchase. If you are not completely satisfied, we are here to help.

Returns

• You may return most unopened products within 14 days from the delivery date.
• Items must be in original condition, unused, sealed, and with all tags/packaging intact.

Non-Returnable Items

Certain products cannot be returned for hygiene and safety reasons, including:
• Opened makeup & skincare
• Intimate or personal care items
• Gifts or sale items (unless defective)

How to Return

  1. Contact Us:  Within 14 days of delivery.

  2. Include your order number, product name, and reason for return.

  3. We will send return instructions.

Refunds

• Once we receive and inspect your return, we will notify you.
• Approved refunds are issued to the original payment method within 7–10 business days.
• Shipping costs are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours with a photo. We will replace it at no extra cost.